We can provide help and support if you are homeless.
If you are homeless, you can get help from Hubs across the city or by contacting us.
Tel: 029 2057 0750
Email: HousingOptionsCentre@cardiff.gov.uk
We will carry out an assessment and give you advice on what to do next.
The service operates:
- 9am to 4:30pm on Monday, Tuesday and Friday
- 10am to 4:30pm on Wednesday and Thursday
Domestic abuse
If you are in immediate danger you must call 999.
If you need to leave your home because of domestic abuse, you should first contact RISE who are a specialist violence against women, domestic abuse, and sexual violence organisation. They offer safety advice, guidance, and refuge for women experiencing or at risk from domestic abuse.
You can call RISE on 029 2046 0566.
You can also call the All Wales Helpline on 0808 801 0800.
Depending on your circumstances, RISE may refer you to the Housing Advice Service. We can offer support, such as:
- advice on your tenancy rights,
- discussing security measures, and
- possibly offering emergency short-term accommodation and more permanent housing solutions.
We will treat all reports of domestic abuse in a sensitive and confidential manner.
Any information about you and your location will be kept strictly confidential.
Support for men experiencing domestic abuse
There is help available for men who are experiencing domestic abuse from a partner. The Dyn Project provides confidential support to men and will help find local services in their area.
You can contact the Dyn Wales Helpline for support and advice.
Tel: 0808 801 0321
Email: dyn@saferwales.com
For 24 hour support, call the Live Fear Free Helpline on 0808 801 0800.
Sofa surfing
If you are sofa surfing with family or friends, please contact us. We can give you advice and help you to find longer term accommodation.
We may be able to support you into suitable private rented accommodation.
Tel: 029 2057 0750
Email: housing.solutions@cardiff.gov.uk
Rough sleeping
We are committed to making sure that no one sleeping rough must spend a second night on the streets.
If you have nowhere to stay tonight, you can call the Targeted Outreach Team. They operate every day from 7am to 9pm.
Tel: 029 2057 0715
If you are looking for emergency accommodation outside of these hours, you can go to Ty Clyd, (old) Housing Options Centre, Hansen Street, Tresillian Way, Cardiff.
Getting support when you are in accommodation
If you get accommodation and need more support, we can provide a variety of services, including:
- substance misuse support,
- mental health support,
- nurse,
- counselling,
- homeless advocates who can help with legal issues, and
- peer mentors. These are people who have been through a similar experience and can provide help and support.
Our partners
Whilst providing inhouse services, we also collaborate with several partners who help people at risk of homelessness or currently experiencing rough sleeping.
Solutions Service
The Solutions Service supports rough sleepers who are aged 18 and over in Cardiff. They can help with:
- housing,
- welfare benefits, and
- access to health care.
They can be contacted from Monday to Friday, 9am and 5pm.
Tel: 029 2066 8464
Wallich Clifford Community
1a Pendyris Street
Cardiff
CF11 6RJ
You do not need an appointment.
Reconnect Service
The Reconnect Service aims to reduce people travelling between areas to rough sleep and avoid perpetuating street homelessness.
They can be contacted from Monday to Thursday, 9am to 4:30pm, and Friday, 9am to 4pm.
Tel: 029 2057 0704
Email: Reconnection@cardiff.gov.uk
Central Library Hub
The Hayes
Cardiff
CF10 1FL
You do not need an appointment.
Street Pastors
Street pastors are on the streets of Cardiff every day engaging with people who are rough sleeping or who are at risk of homelessness. They work throughout the city and can help with:
- finding suitable accommodation,
- accessing hostels and clothing, and
- offer advice on health, benefits, and housing.
Street pastors can also accompany clients to appointments and interviews if needed.
The street pastors work every Friday and Saturday night from 10pm to 4am in the city centre.
Tel: 07765 112 400
Email: info@streetpastors.org.uk
